Client Services Director
Description
- Be a significant contributor to business growth
- Prospect pharmaceutical and biotech companies for new opportunities for Fingerpaint services
- Lead new business activities including project scoping and sales mapping
- Lead teams in closing new business opportunities
- Leverage, manage and grow a professional network of clients
- Grow existing client relationships through new opportunities
- Manage client relationships establishing long-term relationships for repeat business
- Monitor project progress, providing expert guidance
- Act as a liaison for clients in understanding and exploring the broader value added by Fingerpaint Group
- Be an active contributor, engaging with deliverables as a team leader
- Responsible for creating and co-creating client-facing materials like pitch presentations, kickoff presentations, etc. in setting the tone for Fingerpaint experience
- Partner with internal teams to evolve and improve processes for all aspects of project delivery with a focus on maximizing quality, collaboration, and speed
- Proven sales / business development outcomes
- Self-starter and accountable for building a roster of client relationships
- Efficient and effective working style as deadlines drive many of our timelines
- Demonstrates fundamental business communication skills, both written and spoken, to all level of an organization (Team leads, Executives, C-suite)
- Energy, enthusiasm, and the ability to work under pressure
- Excellent communication and interpersonal skills
- Ability to manage multiple projects simultaneously
- Confident problem-solver and experience leading process improvement efforts
- Proactively seeks opportunities to increase knowledge, skills and abilities
- Expectations of travel for conference, new business pitching and client management
- 5+ years of experience
- Experience using AI tools and CRM applications (Hubspot, Salesforce, etc.)
- Business Development, Sales, Account management experience in creative services, advertising, or marketing preferred
- Pharmaceutical or pharmaceutical services experience appreciated
- Bachelor’s Degree required
- Skilled in Microsoft suite of products (Excel, PowerPoint, Word, etc.)
Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.